1. Operator and scope
Direct bookings for Hostemplo accommodation are managed by Hostemplo SL. Starting a booking from this site redirects the user to Octorate’s secure booking engine.
2. Booking and confirmation
A booking is confirmed when the engine displays confirmation and sends the corresponding email. Guests must check dates, property, occupancy, board basis, price and contact details before confirming and report errors promptly.
3. Prices, taxes and payment
Prices and included services are displayed for each rate. Tourist tax or other mandatory charges may not be included in the initial price and will be disclosed before confirmation or on arrival. Payment, guarantee and pre-authorisation conditions depend on the selected rate.
4. Changes, cancellations and no-shows
Each rate has its own rules. The conditions shown by the booking engine before confirmation prevail over general information. Non-refundable or promotional rates may involve full payment or specific restrictions.
5. Arrival, departure and identification
- Check-in from 3:00 pm unless the confirmation states otherwise.
- Check-out before 11:30 am unless another time is expressly agreed.
- All guests must present valid identification and complete the legally required registration.
- Key collection or self-access varies by property and is explained in the confirmation and online check-in.
6. Occupancy and conduct
The booked occupancy may not be exceeded and access may not be given to third parties without authorisation. Guests must respect house rules on quiet hours, safety and no smoking. Guest-caused damage may be claimed under applicable law and the accepted conditions.
7. Issues and liability
Any issue should be reported promptly so Hostemplo can address it. Nothing in these terms limits mandatory consumer rights.
8. Contact and law
For booking enquiries: info@hostemplo.com or +34 93 476 55 75. These terms are governed by Spanish law and applicable consumer rules.