Do you have any questions before booking?
Here we answer our guests' most frequently asked questions.
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DURING YOUR STAY
Frequent questions
Before your arrival
Where can I get the best rate for booking at Hostemplo?
The lowest rate is always guaranteed when you book directly on our official website. What’s more, when you book on our website, you’ll receive free breakfast throughout your stay. All prices shown on the website are up to date to ensure real availability.
What are the check-in and check-out times at Hostemplo?
Check-in begins at 3 p.m. If you arrive earlier, we can store your luggage until your room is ready. Check-out is before 11:30 a.m. For Hostemplo Sagrada Familia, we offer online check-in (you can complete the process with your booking number and email address). For Apart-Suites, keys can be collected at the Hotel Boutique Hostemplo (Passatge Gaiolà, 19).
During your stay
Does breakfast at Hostemplo include gluten-free or vegan options?
Yes, but you must request it in advance. At Hostemplo, we offer options for special diets, including gluten-free, vegetarian, and vegan products, upon request.
Are pets allowed at Hostemplo?
Unfortunately, pets are not permitted in any of our facilities to ensure the comfort of all our guests.
What documentation must I present when checking in at Hostemplo?
Upon arrival, all guests must present a valid form of identification (ID card or passport).
You must also show the credit card used to make the booking.
Can I store my luggage before check-in or after check-out at Hostemplo?
Yes, provided that advance notice is given.
Is smoking permitted inside Hostemplo?
No. Smoking is strictly prohibited inside the rooms and in the common areas of the accommodation.
Can I do my laundry at Hostemplo?
Some accommodations (apartments) have a built-in washing machine. The studios and Junior Suite do not have washing machines, but there is a coin-operated laundrette nearby and we will inform you of its location upon arrival.
Are there rooms adapted for people with reduced mobility?
Hostemplo has accommodation accessible for people with reduced mobility. To ensure a comfortable stay, we recommend that you contact us directly and confirm availability before booking.
Do the rooms have air conditioning and heating?
Yes, all our accommodations have air conditioning for summer and heating for the colder months, ensuring comfort throughout the year.
Does Hostemplo offer free Wi-Fi in all rooms?
Yes, at Hostemplo we offer free high-speed Wi-Fi in all rooms and common areas. Ideal for both leisure and business travellers.
What tourist attractions are there near Hostemplo?
Hostemplo is located just a few steps from the Sagrada Familia and is very well connected to the rest of Barcelona.
You can easily walk to Passeig de Gràcia, Casa Batlló, La Pedrera and other points of interest. We are also close to metro and bus stops.
About your booking
What is the cancellation policy for direct bookings on the Hostemplo website?
Booking a stay through the Hostemplo website offers more flexible cancellation terms than any other platform. For most direct bookings with standard rates, you can cancel free of charge up to 7 days before arrival. Non-refundable or special rates may have different terms and conditions. Always check the details before confirming your booking.
Can't find the answer you are looking for?
Write to us at info@hostemplo.com and we will be delighted to assist you.