FAQ's - Hotel Boutique Hostemplo

How can I book a room at the best price?

You’ll always find the best price in our website. Price and availability are guaranteed and updated. If you find a lower price on another website we will match it, you just have to contact us.
Remember that, in addition, by booking through our website, you will have breakfast included during the whole stay.

¿What are the check-in / check-out times?

Check in time is from 15.00, but if you arrive before we can store your luggage for you until your room is ready. Check out time is before 11.30am. There is no option for late check out. Please, let us know in advanced if you will arrive after 19.00.

How can I pay for our stay?

You can pay for your stay in cash, or with Visa or Master Card credit cards. We suggest payment be done the day prior to your departure to avoid delays.

Is there a child fee?

A child under 3 years stays for free if no extra bed is needed.

Is there an extra cost I should know about?

Tourst tax of €0.72 per person per night is not included.

Why do you need my credit card?

We need a credit card number only to guarantee your booking. We will not charge your card if the booking is cancelled at least 7 days before arrival date (before 12:00 p.m.) – except for the special rate, which has a different cancellation policy. Upon arrival at the hotel, it is necessary to present the same credit card used to make the reservation.

The hotel reserves the right to verify the credit card authenticity before arrival date.

What if I need help during my stay?

Hostemplo staff will be happy to help you, and will provide you with a 24 hour emergency number, should you need help outside office hours.

Will I need an electrical adapter?

All our plugs are European. We suggest you bring adapters for your appliances.

Is smoking allowed in the hotel?

No, smoking is not allowed in the rooms or common areas.

How do I get to the hotel?

Visit our “How to get” page for further details.

Where can I park?

There is a public car park nearby. We’ll be happy to tell you how to get there when you arrive to Hostemplo. There is no need to book. The rate is €18 per day.