{"id":13419,"date":"2021-11-30T12:07:20","date_gmt":"2021-11-30T11:07:20","guid":{"rendered":"https:\/\/hostemplo.com\/faqs-2\/"},"modified":"2023-11-29T12:15:08","modified_gmt":"2023-11-29T11:15:08","slug":"faqs","status":"publish","type":"page","link":"https:\/\/hostemplo.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13419\" class=\"elementor elementor-13419 elementor-13373\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fab50bb elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"fab50bb\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9854117\" data-id=\"9854117\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d869a1 elementor-arrows-position-inside elementor-widget elementor-widget-image-carousel\" data-id=\"6d869a1\" data-element_type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;arrows&quot;,&quot;effect&quot;:&quot;fade&quot;,&quot;speed&quot;:3000,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-image-carousel .swiper,.elementor-widget-image-carousel .swiper-container{position:static}.elementor-widget-image-carousel .swiper-container .swiper-slide figure,.elementor-widget-image-carousel .swiper .swiper-slide figure{line-height:inherit}.elementor-widget-image-carousel .swiper-slide{text-align:center}.elementor-image-carousel-wrapper:not(.swiper-container-initialized):not(.swiper-initialized) .swiper-slide{max-width:calc(100% \/ var(--e-image-carousel-slides-to-show, 3))}<\/style>\t\t<div class=\"elementor-image-carousel-wrapper swiper\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper swiper-image-stretch\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 1\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/09\/HeaderHBH1-1024x356.jpg\" alt=\"Hotel &amp; Apartments next to Sagrada Familia\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03faab3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03faab3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3a9f44\" data-id=\"e3a9f44\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1d7b4a elementor-widget elementor-widget-heading\" data-id=\"b1d7b4a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><div class=\"elementor-heading-title elementor-size-default\">Frequent questions<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-936f6dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"936f6dc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-883905a\" data-id=\"883905a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c3a19bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3a19bd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-487bdb5\" data-id=\"487bdb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88c3480 elementor-widget elementor-widget-text-editor\" data-id=\"88c3480\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">How can I book a room at the best price?<\/h4>\n<p>You\u2019ll always find the best price in our website. Price and availability are guaranteed and updated. If you find a lower price on another website we will match it, you just have to contact us.<br>Remember that, in addition, by booking through our website, you will have breakfast included during the whole stay.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">What are the check-in \/ check-out times?<\/h4>\n<p>Check in time is from 15.00, but if you arrive before we can store your luggage for you until your room is ready. Check out time is before 11.30am. There is no option for late check out. Please, let us know in advanced if you will arrive after 19.00.<\/p>\n<p>For apartments and studios, check-in and key pick up is always in Hotel Boutique Hostemplo, which is located at PASSATGE GAIOLA,19, 2 minutes walking from Apart Suites Hostemplo<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">How can I pay for our stay?<\/h4>\n<p>You can pay for your stay in cash, or with Visa or Master Card credit cards. We suggest payment be done the day prior to your departure to avoid delays.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">Is there a child fee?<\/h4>\n<p>A child under 3 years stays for free if no extra bed is needed.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">Is there an extra cost I should know about?<\/h4>\n<p>Tourst tax of 3,75 \u20ac &#8211; 5 \u20ac per person per night is not included.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">Why do you need my credit card?<\/h4>\n<p>We need a credit card number only to guarantee your booking. We will not charge your card if the booking is cancelled at least 7 days before arrival date (before 12:00 p.m.) \u2013 except for the special rate, which has a different cancellation policy.<strong>&nbsp;Upon arrival at the hotel, it is necessary to present the same credit card used to make the reservation.<\/strong><\/p>\n<p>The hotel reserves the right to verify the credit card authenticity before arrival date.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">What if I need help during my stay?<\/h4>\n<p>Hostemplo staff will be happy to help you, and will provide you with a 24 hour emergency number, should you need help outside office hours.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">Will I need an electrical adapter?<\/h4>\n<p>All our plugs are European. We suggest you bring adapters for your appliances.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">Is smoking allowed?<\/h4>\n<p>No, smoking is not allowed in the rooms or common areas.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"21\" data-lineheight=\"25.2px\">How do I get to the hotel?<\/h4>\n<p>Visit our \u201c<a href=\"https:\/\/hostemplo.com\/en\/contact-us\/\">How to get<\/a>\u201d page for further details.<\/p>\n<h4 style=\"text-align: left;\" data-fontsize=\"22\" data-lineheight=\"30\"><span style=\"letter-spacing: 0px; text-align: justify;\">Where can I park?<\/span><br><\/h4>\n<p>There is a public car park nearby. We\u2019ll be happy to tell you how to get there when you arrive to Hostemplo. There is no need to book. The rate is \u20ac18 per day.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"20\" data-lineheight=\"24px\">Have all accommodations views to the Sagrada Familia?<\/h4>\n<p>One-bedroom apartments , Superior and Deluxe aparments and Junior Suite have views to the Sagrada Familia. Studios are located 200 meters from the Temple, and have street or interior views.<\/p>\n<h4 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"20\" data-lineheight=\"24px\">How can I wash my clothes?<\/h4>\n<p>Apartments &amp; Suites have washing machine. In the Studies and Junior Suites there is not washing machine. But there is a coin-operated laundry very close from Hostemplo. We will be happy to provide more information when you arrived, if needed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b6fdd9a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b6fdd9a\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26aec6e0\" data-id=\"26aec6e0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-77b391a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77b391a8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b63d7ad\" data-id=\"b63d7ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3396ead elementor-widget elementor-widget-heading\" data-id=\"3396ead\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHY DO THEY CHOOSE US?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-73db8cb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73db8cb2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-7380288a\" data-id=\"7380288a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7db6f7e0 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7db6f7e0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><img decoding=\"async\" class=\"alignnone size-full wp-image-9169\" src=\"https:\/\/abalconsulting.com\/sites\/hostemplo\/wp-content\/uploads\/2019\/08\/icono-personalizado-1.png\" alt=\"\" width=\"268\" height=\"214\" srcset=\"https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-personalizado-1-177x142.png 177w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-personalizado-1-200x160.png 200w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-personalizado-1.png 268w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/> <span style=\"color: #333;\">\u00a0<strong style=\"letter-spacing: 0px;\">We are here for you<\/strong><\/span><\/h3>\n<h4><span style=\"letter-spacing: 0px;\"><br \/>\nPersonalized treatment to cover a stay of 10!<\/span><\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1e7df749\" data-id=\"1e7df749\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4999d0e6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4999d0e6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong><img decoding=\"async\" class=\"alignnone size-full wp-image-9166\" src=\"https:\/\/abalconsulting.com\/sites\/hostemplo\/wp-content\/uploads\/2019\/08\/icono-desayuno-1.png\" alt=\"\" width=\"268\" height=\"214\" srcset=\"https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-desayuno-1-177x142.png 177w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-desayuno-1-200x160.png 200w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-desayuno-1.png 268w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><span style=\"color: #333;\">Free Breakfast<\/span><\/strong><\/h3>\n<h4>\nBook with us and we\u2019ll give you breakfast.<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1ff0aab5\" data-id=\"1ff0aab5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3164f718 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3164f718\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><b><img decoding=\"async\" class=\"alignnone size-full wp-image-9172\" src=\"https:\/\/abalconsulting.com\/sites\/hostemplo\/wp-content\/uploads\/2019\/08\/icono-reputacion-1.png\" alt=\"\" width=\"268\" height=\"214\" srcset=\"https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-reputacion-1-177x142.png 177w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-reputacion-1-200x160.png 200w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-reputacion-1.png 268w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><span style=\"color: #333;\">Reputation<\/span><\/b><\/h3>\n<h4>\nThe best evaluations in online reputation portals.<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-5078ad79\" data-id=\"5078ad79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67c36cf elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"67c36cf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><b><img decoding=\"async\" class=\"alignnone size-full wp-image-9175\" src=\"https:\/\/abalconsulting.com\/sites\/hostemplo\/wp-content\/uploads\/2019\/08\/icono-wifi-1.png\" alt=\"\" width=\"268\" height=\"214\" srcset=\"https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-wifi-1-177x142.png 177w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-wifi-1-200x160.png 200w, https:\/\/hostemplo.com\/wp-content\/uploads\/2019\/08\/icono-wifi-1.png 268w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><span style=\"color: #333;\">Free Wifi<\/span><\/b><\/h3>\n<h4>\nEnjoy free connection in all spaces.<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9bfa0c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9bfa0c6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d1b6505\" data-id=\"d1b6505\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e519b15 elementor-widget elementor-widget-html\" data-id=\"e519b15\" data-element_type=\"widget\" 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